Privacy Policy
Effective Date: [Insert Date]
At American Monument and Granite Company, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services, whether online or in person. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
- Personal Identification Information: Name, email address, phone number, physical address, and other identifying details provided when you purchase our products, contact us, or request services.
- Payment Information: Credit card details, billing addresses, and other payment-related information when you make a purchase.
- Order Details: Information about the products or services you purchase, such as monument design specifications, material preferences, and delivery instructions.
- Website Data: When you visit our website, we may collect non-identifiable data like your IP address, browser type, device type, and browsing activity via cookies and other tracking technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: To process and deliver the products and services you request.
- Customer Support: To respond to inquiries, provide support, and resolve issues related to your orders.
- Payment Processing: To securely process transactions and manage payment information.
- Marketing and Communication: To send you promotional materials, updates, or special offers if you have opted in to receive such communications.
- Improving Services: To analyze user behavior on our website, improve our services, and optimize customer experiences.
3. How We Protect Your Information
We take the security of your personal data seriously and use the following measures to protect it:
- Encryption: We use SSL encryption to protect your payment information during transactions.
- Access Control: Only authorized personnel have access to personal data, and we ensure they are trained on data protection best practices.
- Secure Payment Gateways: We utilize secure third-party payment processors to handle your payment information.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party companies that help us provide services, such as payment processors, delivery services, and website hosting providers.
- Legal Obligations: If required by law, we may disclose your information to comply with a legal process, such as a court order or government request.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These tools help us understand how users interact with our site and improve website performance. You may choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our website.
6. Your Choices and Rights
You have the following rights regarding your personal information:
- Access and Correction: You may request access to your personal information and ask us to correct any inaccurate or incomplete data.
- Opt-Out: You may choose to opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
- Deletion: You may request the deletion of your personal information, subject to legal and business requirements.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Effective Date” at the top. Please review this policy periodically to stay informed of any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
American Monument and Granite Company
Phone: (330) – 325 – 2500
Email: [email protected]
Address: 4869 S. Prospect St. Ravenna, Ohio 44266